Ticket Source Privacy Policy


TicketSource is committed to upholding the Data Protection principles of good practice. Protecting your privacy is important to us and we strive to keep all information relating to you confidential in accordance with this statement and the law. As part of the normal operation of our services you may voluntarily provide us with information about yourself. The purpose of this Privacy Statement is to explain what personal data we collect about you, how that personal data might be used and how we protect your personal data and privacy.

TicketSource is a member of STAR (the Society of Ticket Agents and Retailers) which requires TicketSource to comply with an industry Code of Practice. TicketSource also uses the latest extended validation security (EV SSL) certificate and is PCI DSS compliant ensuring that tickets are sold in a safe and secure environment.

Your Privacy and the Information We Collect From You

In order to operate the site, provide TicketSource Services, conduct ticket purchase transactions and provide you with information on products and services that may be of interest to you, we collect three classes of information about you:

"Contact information" (i.e. information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any), which is then permanently stored on our database.
"Demographic information" (e.g. postal code, hometown, gender, purchase history information and age as well as IP addresses that are not unique to your computer) from you, which is also permanently store on our database.
"Financial information" (i.e. credit and debit card numbers) however this information is not permanently stored on our database.

When processing your order for stock (Event Organisers) or ticket bookings (Customers) we will ask you for your name, address, telephone number and/or email address. This is essential for all non-cash bookings.

TicketSource only collects personal information about you when you specifically provide us with such information on a voluntary basis. We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

Data Protection

Your details are encrypted on the TicketSource servers, which is stored in a secure location. Our servers are located in the United Kingdom.  The server is password protected and can only be accessed by authorised staff. When personal data is input into TicketSource, we use appropriate physical, electronic and managerial security measures to try to prevent that personal data from being accessed by unauthorised persons and to ensure that you may input personal data safely. This means that sometimes we may ask for proof of identity before we disclose personal data to you. When inputting card details for payment, the system encrypt all your personal information including credit/debit card number, name, and address, so that it cannot be read if intercepted by a malicious third party. TicketSource does not store any credit/debit card data except for last 4 digits of the card, and this is available only so that the venue can ensure the buyer's identity in the case that a ticket is lost or misplaced.

How we Use Your Information

1. Order and Payment Processing, Customer Service and Quality Assurance

We use contact information to help us efficiently perform transactions to deliver the services you have requested (either as a Customer or Event Organiser) and to perform quality assurance, sales analysis and other business analyses.

We may also provide your contact information to your credit card issuer or to credit processors for their purposes. When you make a purchase through the site, or register with the site, you will provide us with an email address where we, or the service providers, may contact you for the purposes described in this paragraph.

2.1 Providing Event Organisers with Contact and Booking Information (Ticket Purchasers)

When you use TicketSource to purchase tickets, you expressly consent for us to provide your email address and other summary contact and payment information to the Event Organisers for your selected event. This information is provided to the Event Organiser to enable them to contact you as and when necessary regarding your purchase and also for facilitating ticket pick up, dispute resolution, customer service and notification of any amendments or cancellation of the event. This information is not however provided to the Event Organiser for marketing purposes, unless you have agreed to receive marketing communications.   The Event Organiser is responsible for their own compliance with Data Protection laws and you agree that TicketSource are not responsible for the actions of the Event Organiser with regard to your personal data. 

2.2 Providing Event Organisers with Contact and Booking Information (Event Organisers)

Event Organisers have full access to their customer database and booking information and this information can be accessed by the Event Organiser for event management, reporting and analysis purposes.  Event Organisers can use customer contact details for marketing activities only where the required permissions have been granted by the customer.  The Event Organiser is required by law to ensure that they comply with the Data Protection Act. 

3. Contacting You with Offers and Promotions

After you provide us with your contact details in connection with ordering tickets you will be given the opportunity to specify how that data is handled. You can request that:

your email address and other contact details be added to the Event Organiser's database and used to send you information on forthcoming events by this Event Organiser only;
your details are forwarded to other Event Organisers in your area that use TicketSource and used to send you general event information.

By selecting any of these options you agree that TicketSource (on behalf of itself or other organisations) may send to your nominated email address such promotional emails whose content falls within the description/s you have selected, until such time that you indicate a preference not to receive them.

If you have not opted to receive any category of promotional email, then we will not share your contact information with any third parties other than any Event Organiser from whom you actually purchase, and then only to the extent and for the purposes permitted by this Privacy Policy above.

4. How We Use Financial Information

We use your financial Information to help us efficiently perform sales and other transactions on the site in order to deliver the services you have requested and to perform quality assurance checks. In some cases we may use third party service providers to help us perform some of these tasks (e.g. Merchant Service Providers) and consequently we may provide them with your financial information. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information.

5. How We Use Demographic Information

We may use your demographic information to perform business analyses or to tailor the site and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with Event Organisers so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this Privacy Policy to share your contact information or financial information; we may also share your demographic information along with it.

Information Other Websites Collect From You

On the site, we place links to other websites operated by other parties including, but not limited to, Event Organisers. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other websites or these other websites' business practices, and that this privacy policy does not apply to these other websites. Consequently, the operators of these other websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would it if were collected on the site. We encourage you to review their privacy policies and advise you that we will not be responsible for their actions.

Responsibility for Disclosure

TicketSource will not be responsible or otherwise liable for any use or disclosure of your contact, demographic or financial information by a third party to whom TicketSource is allowed to disclose your contact information under this privacy policy.

Access to your personal information

If you wish to correct, update, amend or remove any information we hold about you or amend your marketing preferences, you may do so at any time by contacting TicketSource on support@ticketsource.co.uk. You can also contact the Event Organiser direct. We confirm your details each time you book with us to ensure they are current.

By accepting the Terms and Conditions or by using the services of TicketSource you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of our service.

Contact us

TicketSource can be contacted in the following ways:

Post: TicketSource, Off Edge, Station Approach, Penarth CF64 3EE

Telephone: 0333 666 4466

Email: support@ticketsource.co.uk